In a further step towards its goal of becoming the Best Bank for Customers, Lloyds Banking Group has this week introduced Talking ATMs across Lloyds Bank, Halifax and Bank of Scotland to make it easier for blind and partially sighted customers to withdraw cash and check balances.
The Group has worked closely with the Royal National Institute of Blind People to ensure that the machines serve the needs of those who are visually impaired. Lloyds Banking Group will have a total of nearing 1,300 Talking ATMs working across the UK by the end of 2013.
Talking ATMs are quick and easy to use; cash machines with an audio jack socket and a volume control button can "talk" to customers, providing audio instructions to help them complete their transactions.
As well as blind and partially sighted customers those with other accessibility problems, such as literacy issues and dyslexia, will also benefit from the changes.
Graeme Whippy, Senior Disability Manager at Lloyds Banking Group:
"Lloyds is proud to offer Talking ATMs to customers who need this type of assistance, as we aim to be as accessible as we can possibly be. We’ve worked closely with the Royal National Institute of Blind People to ensure that we get our Talking ATMs right and we look forward to hearing customers’ feedback on how they find using them."
The following transactions are supported by audio instructions:
- Cash with receipt
- Cash only
- Cash with on screen balance (actual balance is not provided)
- On screen and audio balance (actual balance is provided)
- Printed balance
- PIN Services
- Mini statement
- Mobile Phone Top Up